25 December 2009
12 December 2009
01 December 2009
28 November 2009
Of Books and Deliveries...
On Tuesday, 17 November, availing of their buy 3-pay 2 only promo, I ordered 2 city guide books and one phrase book. (Actually, there was some problem [double order] when I went online but the staff at the online consumer shop sales was a big help and was able to cancel the second one -- thanks, Amanda!) The next day, I received the confirmation email saying that the books have been shipped (Yey!). Expected delivery date is Friday, 20 November 2009 (double Yey!). So I waited and waited (keeping tabs on the tracking services). Finally, by 20 November, the package arrived in Paranaque (sort facility). But I was still keeping my fingers crosssed that they'd deliver it that day. When I got home, I asked people at home if a package was delivered. None they said. When I tracked the package, it was still "Int'l shipment release - location Paranaque PH." So I called their local partner's number and inquired the status (because I was expecting it to be delivered on 20 November) and said that it was still in Paranaque and might be delivered on Monday. Arghhhhh.
Next day Saturday, out of curiosity, I tracked again the package and it showed that it was "At local xx facility - Pasig PH." I was thinking, it might get delivered today after all. Great! I checked their website and yes, they do deliver on Saturdays. So I called the company and inquired if it will be delivered today (kulit!). The call agent said that it was still for release and cannot assure me that it will be delivered today but had already put a red tag on the delivery. By this time, I was still hoping that I will get the package anytime, or else, Monday it is.
After lunch, I tracked the package and the entries were 21 November 10:33AM "On xxxx vehicle for delivery - location PASIG PH" and 21 November 10:35AM "Delivery exception - Pasig PH - Held, unable to collect payment" and 12:20PM "At local xx facility - Paranaque PH" Wait a minute! Something's not right. Before I called, I asked people at home if a package was delivered or if a delivery person came, again they said none. So I called the company and inquired. I asked why was the package returned to Paranaque, and why was the tracking message showing "Held, unable to collect payment" when no one from the company came to deliver? The call agent put me on hold and when she came back she said "Sorry po, Ma'm. Wala pong delivery truck na available kanina. Pag ganun po, binabalik sa Paranaque office." ARGHHHHH! Walang delivery truck pero merong truck na ginamit pagbalik sa Paranaque? ARGHHHHH!
Oh well. So much for additional courier delivery of US$20. Ughhhh!
So, no chance of getting the package on Sunday (they're closed on Sundays). We all have to rest.
Monday. When I got home, expecting that the package was waiting for me, I was welcomed by "Ate, meron pa daw babayaran, kaya hindi iniwan yung package." The additional was PhP1,665 for duties and taxes. This made me upset again. HOW COME I TALKED TO THEM ON THE PHONE TWICE ON SATURDAY AND THEY NEVER TOLD ME THAT I HAD TO PAY THIS AMOUNT. HOW COME????????
Of course, I had to make another phone call. This time, the call agent was apologetic. I said this is unacceptable. The call agents even confirmed my contact numbers last Saturday and they didn't even bother to call to inform me that I had to pay this amount????
Waahhhhhh!
Ending: It was delivered the next day. US$20 + PhP1,665 + cost of the books. Took them 7 days (still better than ordinary mail which will take 3-4 weeks).
Anyway, I love the books. It was all worth it. Bad experience lang. But I will give them another chance...Let's see (sana nakalimutan na nila pangalan ko bwahahahahahahahaha)
(If you are able to figure out the companies involved, or would like to know who they are, let me know)
26 November 2009
15 November 2009
13 November 2009
Aja Aja FIGHTING!
10 November 2009
8:59 AM
Remember the recent Piso Fare promo from Cebu Pacific? Just before typhoon Pepeng was to hit Metro Manila?
30 October (email around 3:30pm): Cebu Pacific Air announces their Piso Fare promo, booking starts now until 2 November (or until the 100,000 promo seats are sold out) for travel from 15 June 2009 to 30 September 2010.
Planned with friends. Until one friend decided to book something tomorrow. Nothing booked.
31 October (around 3:30am): I booked a round trip travel for 2 for 2010. But the system could not authenticate my credit card (I tried thrice and kept getting an error message). After another try, the message showed that I should change my method of payment. Choices were Credit Card (does not work), Bancnet/Megalink (okay but...), BDO (not convenient for me), Metrobank (perfect!). The website led me to another page saying that blah blah blah is your confirmation number, that I can pay over-the-counter at any Metrobank branch or by phone or online (as long as I have an account). It also asked me to tick a box with my mobile number (ticked) for communication purposes. It also mentioned that the booking will be put on hold but I have to pay before 11:59PM today or else the booking will be canceled. Fine. Will just pay later. So happy!
31 October (6:00am): Brown out. No power. No internet.
All along I was waiting for Cebu Pacific to send me the Reference number which I will use to pay the bill. They asked for my mobile phone, right? None came.
31 October (6:00pm) (Still no power. No internet): I call Cebu Pacific's Call Center
Me: I booked a flight for MNL-___-MNL for 2010 (details given), but I have not received any reference number that I assumed will be sent via my cell phone. (I told him my story that their system would not accept my credit card which I have used to pay CP in the past). Your system asked me to choose another payment method and I opted to pay via Metrobank.
(in between he'd ask for my name, if I made the reservation and if I'm the traveller)
CP Call Center Agent: Ma'm, pag promo fare po, hindi applicable ang payment via Metrobank. Dapat po ang pinili nyo yung Bancnet/Megalink.
Me: Whaaaaaaat? (nagtaas na ang boses ko). E di sana, pag ganyang promo, hindi nyo sinasama yan sa choices, o kaya e merong nakalagay na dapat gamitin ang Bancnet/Megalink...Kahit meron na akong confirmation number?
CP Call Center Agent: Confirmation number lang po iyon, hindi pa po bayad. Pag bayad na po tsaka lang po siya magiging final. (Me: oo nga naman)
Me: So anong gagawin ko?
CP Call Center Agent: Kailangan nyo po uling mag-book ng panibago.
Sa loob loob ko, hindi mo ba alam kung gaano kahirap magbook sa inyo? At kung gaano kabilis maubos pag ganyang may promo? Pero hindi ko na sinabi sa kanya.
Me: Ok (sabay bagsak ng telepono). Naririnig ko pa siyang nagsasalita, pero dahil sa inis ko, naibaba ko agad tuloy.
Dahil nga brown out, we went to our Tita's house to spend the night and at the same time, to use their computer and internet and book again the same flight.
Lo and behold, when I typed in our preferred schedule, it showed "No promo seats available." I was thinking, maybe for these dates only. How about other dates. Same. How about to another country. Same. Only then did I realise, ubos na ang alloted promo seats :(
Lungkot kame.
On Monday during lunch, all my friends were happy because they were able to book flight for BKK, HKG, etc. Ako, wala ako maishare. *sulk*
Tanggap ko na. Tanggap na namen. Next time na lang.
Tapos I got the text :) Please see above for the text message from Cebu Pacific.
They did not cancel my booking (good thing I did not cancel the booking). The Call Center Agent asked me if I still want to use the booking. Sabi ko yes, as long as the amount will be the same as when I booked it. He said he will check. After putting me on hold for more than 10 minutes, he came back and said "Yes." He asked for my credit card number. I was put again on hold so he could have my card authenticated. Yun nga ayaw. So he said my other option was to pay at the nearest CP ticketing office. Nearest was Robinson's Galleria. So after having lunch, I went to Galleria to pay for the ticket. If you pay at the ticketing office, you'll be asked to pay for the airport tax, which I did.
I walked back to the office with the piece of paper (e-ticket) and a smile on my face. Wheeeeee!!!
11 November 2009
18 October 2009
My Vietnam Top 10
3. Lost in Translation story --- On our way to the Mekong Delta (My Tho & Ben Tre), the tour bus made a stop at a gas station. We decided to go down to buy some chichiria. It was raining (just a quick downpour) that time. When it was my turn to pay, thinking that it's healthy to do some small talk with the lady at the cashier, I asked her, "Does it rain here everyday?" A simple question really. Not realizing that Vietnamese are not that adept with the English language, she replied, with confusion all over her face, "Huh?" So I repeated my question, this time slowly and hopefully clearly. She finally replied (in a hurried manner) "Yes, over there" pointing to the rain outside. So not to insult her or anything, and also for my or rather our safety (are familiar with the word "kuyug"?), I just politely replied, "Ahhhh. Thank you" and walked away. *grin*
4. Highlands Coffee. They said Trung Nguyen is the Starbucks of HCMC. We, unfortunately, weren't able to go to any of their cafes. We saw a lot of Highlands Coffee around HCMC. Having worked for more than 10 years serving Pacific countries, I thought Highlands carried Papua New Guinea coffee. I was wrong. Highlands Coffee is actually Vietnamese-owned and only serves the finest coffee grown in Vietnam. What we actually love about Highlands Coffee (particularly the branch near our hotel, Pham Ngu Lao cor. Nhuyen Thai Hoc Sts.) were the free use of wifi and laptops (they had around 4 laptops for customers) and the nice view on the second floor where we people-watched (e.g., bikers, taxis, street crossers, overnight buses, pirated Lonely Planet books, etc).
6. Lido Health Spa. Darrell's favorite part of the trip *grin*
7. FOOOOD! For the first 3 days, since we had a tour bus to catch at 8:00am, our breakfast was mainly western like omelette, pancakes, plus Vietnam's famous iced coffee (brewed black coffee with condensed milk), etc., because we thought they're the fastest to be prepared. There's actually a number of restaurants beside Sinh Cafe (the tour company)--like Gon Cafe, Cappuccino (where we ate breakfast while waiting for the bus to to take us to our next destination). Darrell had pho bo for breakfast during our first day (he couldn't wait). Btw, Vietnamese people do eat pho bo for breakfast (lunch and dinner even). We also had our share of pho bo (beef noodle soup served with almost bottomless mint, cilantro, basil, lime, bean sprouts, and sliced chili peppers for that added uummpph) at Pho 2000 (where Bill Clinton ate pho some years back), Pho 24, Than Noi, and at the street food beside Ben Thanh Market. My favorite would be the beef stew noodles at the pho restaurant at the corner of Pham Ngu Lao and Do Quang Dau Sts. *tummy happy*
That's Pam and me. Obvious na happy kame sa food namen, diba?
8. Sinh Cafe. What better way to see HCMC but to join a tour to see and learn more about Vietnam. Sinh Cafe tour fee includes use of aircon bus (clean), a tour guide (friendly), and free bottled water at every trip.
9. The Sights. Our first day, we joined the Mekong Delta Trip (My Tho and Ben Tre). According to Wikipedia.org, "the Mekong River is one of the world's major rivers. It is the world's 10th longest river and the 7th longest in Asia. From the Tibetan Plateau, it runs through China, Burma, Thailand, Laos, Cambodia and Vietnam."
It took us 2 hours to travel from HCMC to the province of My Tho. From the port, we rode a motorized boat to the small islands (Ben Tre) on the Mekong River. Included in our itinerary were a visit to orchards, a bee-keeping farm, a place where they manufacture coconut candies, and also where they make rice paper (we were able to taste samples). Free lunch and merienda of fresh tropical fruits while listening to traditional music were included in the tour. We also got to ride on a horse drawn carriage -- Vietnamese style (with matching cone-shaped straw hat). It was a different experience.
Cost: VND180,000 (roughly around P480) (includes boat trips and Vietnamese lunch and merienda)
Cao Dai Temple and Cu Chi Tunnels
For our second day, we booked ourselves for the Cao Dai Temple and Cu Chi Tunnels Tour. Another 2 hours of bus ride brought us to the Tay Ninh. It is said that the temple was "built on 9 levels that represent nine steps to heaven at which you will see a prayer session at noon. Caodaism is a Vietnamese religion with its philosophy based on Buddhism, Confucianism, Taoism and Christianity. Its tenets include believing in one God, the existence of the soul and the ability to communicate with the spiritual world." Btw, we also stopped by a Handicapped Handicrafts store.
After 15-20 minutes at the Cao Dai Temple, we proceeded to Cu Chi to see the Ben Dinh Tunnels, famous for its network of tunnels where the Vietnamese used as their kitchen, accommodation, meeting place, weapon factory, hospital during the Vietnamese-American War. We were first shown a documentary film about the war, its heroes, and the history of the tunnels. Impressive and also made me want to read about Vietnam's history. Interesting!
Cost: VND 140,000 + VND 75,000 (for the entrance fee to the tunnels) (P570++)
Ho Chi Minh City Tour
Included in the tour were:
Giam Lam Pagoda (and around China Town): Built in 1744, believed to be the oldest in the city. Very serene, a good place to relax and meditate.
Binh Tay Market: We were not able to shop, since we only stayed there for 15-20 minutes. We just agreed that if we want to buy something from Binh Tay, we'll just come back the next day.
Thien Hau Temple: Said to be the most active in Cholon in HCMC.
Another Handicapped Handicraft store in HCMC:
Reunification Hall: Built in 1966. Old, grand, beautiful, but old. We thought it was extra hot that day, but I guess it was just that the whole building was not well ventilated and we had a lot of stair climbing to do to move from one area to another inside the building. Should have brought an extra shirt. (Entrance Fee: VND 15,000)
Notre Dame Cathedral: Said to be built between 1877 and 1883. It's quite old, but seem to be well maintained. We weren't able to get in because there was an ongoing mass but we heard mass there the next day (Sunday). English mass is held once a week, 9:30am on Sundays.
General Post Office: French-era post office just accross the Notre Dame Cathedral. Impressive interiors!
War Remnants Museum: The museum displays war relics and photos that will surely break your heart. I must admit that I couldn't look at the pictures of victims of the war. Depressing place for me.
Tour Cost: VND 140,000
It was a good, enlightening trip (and cheap too). Would love to go back!
Special Thanks to Kuya Paul, Ate Jennifer and Chiqui =)
More pics here.